Cultured Views

As we enter the final weeks of our (almost) five years of being in the hotel trade I have been re-filing all the reservation forms and invoices we have collected over that time. As the number of guests we have had number into the thousands I had mixed emotions as I re-read many of their booking enquiries.

You wouldn’t think you’d recall any faces out of all those people but I happen to remember just about all of them…and this is where the ‘mixed emotions’ come into it.

Some I remember with great fondness, some I never wanted to see ever again and those few that still stay in touch even though they didn’t travel by this way again. They are a few but they are a nice few all the same – the family of six from Co Sligo in Ireland, the family from the Outer Banks region of North Carolina in the US and a very eccentric couple from over Provence way.

You really do meet all kinds in this business – there were those who thought we were great hosts and there were those who slammed the door as they left. There were those who looked down their noses at whatever we did for them…and those who considered our humble abode as idyllic (two guys from Bombay in particular…)

We knew when we started out here that it was not always going to be roses – but I’d say, in hindsight, that the roses out numbered the thorns…

Related posts:

1. Hotel guests who don’t go anywhere!
2. Hotel owners – what language should you speak…?
3. The finishing touch for your bedroom
4. Part 3: So you want to run a hotel/B&B – what you advertise/what the guests want/expect.
5. So you want to run a hotel/B&B?…part 2: Your guests